By Tareq Z. Ahram,Waldemar Karwowski
This ebook explores the various ways that human-factors engineering affects firms’ and agencies’ future health and competitiveness. It covers a wealth of interrelated issues corresponding to provider engineering, provider technology, human-computer interplay, carrier usability, perspective and opinion overview, servicescape layout and evaluate, and coaching for carrier supply. additional subject matters comprise provider platforms modeling, anthropology in provider technology, and shopper adventure, in addition to moral concerns and the influence of an getting older society. in accordance with the AHFE 2016 overseas convention at the Human aspect of provider Engineering, hung on July 27-31, 2016, in Walt Disney World®, Florida, united states, the e-book offers readers with a complete, common view of present study and demanding situations within the very important box of carrier engineering. It additionally presents useful insights into the advance of prone for other kinds of agencies, together with well-being care companies, aviation companies, manpower allocation, hospitality and leisure, in addition to banking and monetary institutions.
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Extra info for Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing)
Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing) by Tareq Z. Ahram,Waldemar Karwowski